Returns & Exchanges

Overview

At PrintedAura, we are committed to providing high-quality print-on-demand apparel and lifestyle products. Because all products are made to order, our Returns & Exchanges Policy is designed specifically for custom-produced items.

By placing an order with PrintedAura, you agree to the terms outlined in this policy.

Business Information

  • Brand Name: PrintedAura
  • Email: [email protected]
  • Phone: 307-316-5399
  • Address: 1201 Fannin St Suite 260, Houston, TX 77002, United States

Made-to-Order Products

All PrintedAura products are custom-made using a print-on-demand production process. Each item is individually produced after an order is placed.

For this reason, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Customer preference changes
  • Ordering the wrong product
  • Color preference issues
  • Buyer’s remorse

Please carefully review product descriptions, sizing information, and order details before completing your purchase.

Eligible Refunds & Replacements

PrintedAura may offer a replacement or refund if your order arrives with:

  • Printing defects
  • Manufacturing issues
  • Damaged products
  • Incorrect items received

Any issue must be reported within 7 days of delivery.

How to Request Support

To request a replacement or refund, please contact our support team at:
[email protected]

Please include:

  1. Your order number
  2. Clear photos showing the issue
  3. A brief description of the problem

Our support team typically responds within 1–3 business days.

Resolution Options

If your request is approved, PrintedAura may provide one of the following solutions:

  • A replacement of the affected product
  • A refund to the original payment method

In most cases, defective items do not need to be returned unless specifically requested by our support team.

Shipping Address Responsibility

Customers are responsible for providing accurate shipping information during checkout.

PrintedAura is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping addresses submitted by the customer.

Lost or Stolen Packages

PrintedAura is not responsible for packages marked as “Delivered” by the shipping carrier.

If your package appears lost during transit, please contact us and we will do our best to assist with carrier claims when applicable.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Exchanges

Because PrintedAura products are custom-produced using print-on-demand manufacturing, we do not offer traditional exchanges.

Approved claims will instead be handled through product replacements or refunds when applicable.

Chargebacks & Disputes

We encourage customers to contact PrintedAura directly before opening a chargeback or payment dispute.

Our support team is committed to helping resolve issues quickly and fairly whenever possible.

Policy Updates

PrintedAura reserves the right to update or modify this Returns & Exchanges Policy at any time without prior notice.

Changes become effective immediately upon posting on this page.

Contact Information

For questions regarding returns, replacements, refunds, or shipping issues, please contact us:

  • 📧 [email protected]
  • 📍 1201 Fannin St Suite 260, Houston, TX 77002, United States
  • 📞 307-316-5399